Return Policy

At ugreen.com.pk, we value your satisfaction and strive to make your shopping experience as smooth as possible. If you’re not fully satisfied with your purchase, we offer a return option under the following terms and conditions:

1. Eligibility for Return

• Returns are accepted only if the product is in its original, unused condition, complete with all original packaging, manuals, accessories, and tags.

• The product box must be intact and in good condition. Returns cannot be processed if the box is torn, crushed, or damaged in any way.

2. Return Conditions

• All items must be returned in resalable condition. We do not accept items that show signs of use, damage, or wear.

• Products must be returned within [X days] of purchase or delivery (adjust as per your policy).

• Proof of purchase (invoice or receipt) is required for all return requests.

3. Return Shipping

• Customers are responsible for ensuring that the product is properly packaged for return shipping to prevent any damage during transit.

• We recommend using a reliable, trackable courier service. [Your Company Name] is not responsible for products lost or damaged during return shipping.

4. Non-Returnable Items

The following items are not eligible for return:

• Products with damaged or missing original packaging

• Items that have been used, tampered with, or altered

• Perishable, personalized, or clearance items (if applicable)

5. Refunds

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.

• If approved, your refund will be processed to the original payment method within [X business days].

For any questions or to initiate a return, please contact our support team at [email/phone] with your order details.