Warranty Policy

At ugreen.com.pk, we stand behind the quality of our products and are committed to customer satisfaction. Our Warranty Policy is designed to give you peace of mind with every purchase.

1. Warranty Coverage

• Most of our tech equipment and accessories come with a 1-year limited warranty, effective from the original date of purchase.

• This warranty covers manufacturing defects and guarantees that the product is free from defects in materials and workmanship under normal use and service.

2. What Is Covered

• Faults or failures due to manufacturing or material defects.

• Components or parts that do not function as intended due to workmanship errors.

3. What Is Not Covered

• Damage caused by misuse, accidents, abuse, or unauthorized modifications.

• Wear and tear from regular use.

• Products with altered, removed, or unreadable serial numbers.

• Damage resulting from improper installation, handling, or maintenance.

4. Warranty Claim Process

To make a warranty claim:

1. Provide proof of purchase (invoice or receipt).

2. Describe the issue in detail along with any supporting images or videos.

3. Ship the product back to our service center (shipping charges may apply).

4. Upon inspection, we will either repair, replace, or offer a suitable alternative if the product qualifies under warranty.

5. Additional Notes

• Warranty is non-transferable and applies only to the original purchaser.

• Replacement or repaired products will be covered under the original warranty period, not extended further.

• We reserve the right to determine whether a product issue falls under warranty coverage.

For assistance with warranty claims or product support, please contact our customer service team at [email/phone].