Office: Ground Floor, A195, Rafah-e-Aam Society, Karachi, Pakistan
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Redund and Return Policy
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
At UGREEN PAKISTAN, we want you to be completely satisfied with your purchases. If, for any reason, you are not 100% satisfied, our return and exchange process is designed to be hassle-free.
Duration for Returns and Exchanges: You can return or exchange your UGREEN products within 15 days of receiving the product for a full refund of the purchase price or an exchange. Depending on product availability, exchanges may be made for items of equal value.
Returns will not be accepted in the following situations:
Once the returned item arrives at our warehouse for inspection, the refund process will commence.
Initiating a Return: To start the return process, please contact our Customer Support team with the following information:
Exchanges and Replacements: Exchanges and replacements are subject to product availability. Refunds will be issued based on the original form of payment Easy Paisa, credit card, debit card, etc.).
Return Shipping Cost:
Important Notice: Please refrain from providing your address on the package to avoid affecting the return process. Returned items must be in their original, unused condition with the original packaging.
If you receive a damaged/defective product, please contact UGREEN PAKISTAN Customer Service within 24 hours of acquiring the product.
Double-check your returns before shipping, as UGREEN PAKISTAN will not be held responsible for the return of non-UGREEN products.
Please note that this warranty policy is only applicable to products purchased at ugreen.com.pk.
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