Exchange Policy

At Ugreen.com.pk, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are happy to offer an exchange under the following terms and conditions:

1. Eligibility for Exchange

• Products are eligible for exchange only after the original item has been received and inspected by our team.

• The item must be returned in its original condition, unused, and with all original packaging and tags intact.

• Exchange requests must be initiated within [insert number] days of receiving the product.

2. Exchange Process

• Once we receive the returned item and confirm it meets the exchange criteria, we will process and dispatch the replacement product within [X] business days.

• You will receive a confirmation email or message with tracking details once the exchange has been shipped.

3. Delivery Charges

• All delivery and handling charges related to the exchange process are borne by the customer, including the cost of returning the original product and receiving the replacement.

4. Non-Exchangeable Items

• The following items may not be eligible for exchange:

  • Products that show signs of use or damage

  • Items returned without original packaging

  • Customized or personalized items (if applicable)

5. Additional Notes

• If the requested exchange item is out of stock, customers may be offered an alternative product or store credit.

• We recommend using a trackable courier service when returning items, as we are not responsible for lost or undelivered packages.

• Our team reserves the right to refuse any exchange request that does not meet the above conditions.

For further assistance or to initiate an exchange, please contact our customer care team at [email/phone].